退款貨品政策 l Refund And Return Policy
- 有缺陷的物品可以在您的訂單交付之日起 7 天內退貨或換貨，並須提供購買證明。物品必須是全新的，並使用原包裝。
- 關於退換貨請求：請發送電子郵件至 email@example.com，並附上您的訂單號#、聯繫信息和產品的照片以及您的疑問。這可能有助我們更好地了解並解決問題！
- 退款將由 clincolour 自行決定發放，並將退回到您的原始付款方式。收到商品後，我們將在 7-10 個工作日內開始處理退款，並會通知您進一步的更新。
Refund And Return Policy：
- We only accept returns or exchanges where the product is defective, damaged, or delivered incorrectly.
- Please note that if you are not satisfied with the goods received and request a refund base on style, color and size of the goods do not meet your standards, or due to damage caused by courier/third party, we apologize. However, we are not accept the above reasons as the reason for the return.
- Defective items can be returned or exchanged within 7 days from the date of delivery of your order, and proof of purchase must be provided. The item must be new and use the original packaging.
- If the product lacks any accessories, there will be a chance that it will not be able to handle the return and exchange service for the customer.
- Regarding chromatic aberration: We are committed to improving the problem of chromatic aberration. Customers can mainly refer to the colour of the product's single product photo (the white background of the product). However, due to the different monitors of each computer, and the different definitions of color and depth by each person, as well as the lighting during shooting, it is normal that there is still a slight difference between the physical color and the photo.
- We cannot pay for shipping cost for returns and exchanges.
- Regarding return and exchange requests: please send an email to firstname.lastname@example.org , and attach your order number#, contact information and product photos, as well as your questions. This may help us better understand and solve the problem!
- The refund will be issued at clincolour's sole discretion and will be returned to your original payment method. After receiving the goods, we will start processing the refund within 7-10 working days and will notify you of further updates.
- We cannot provide return and exchange services for customers sent outside of Hong Kong (except for defective goods or incorrect goods received)
- clincolour reserves the right to refuse any request that does not comply with our return or exchange policy and will have the final decision.